Sign InRegister
Plant Products Online - Garden Supplies | Plants | Products

Australian Sales Only

We sell and ship Products only within Australia. We will not make deliveries outside of Australia.

Placing Your Order

You may place an Order by filling in the Order Form on the PlantProductsOnline Site and clicking the "Submit" button.

When you place your Order, we will issue you with an Order Number. We will do this by email.

By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. Information contained on the PlantProductsOnline website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however PlantProductsOnline will make every effort to supply Products to you. We will notify you that your order is being processed by sending you an Order Confirmation and tax invoice via email; however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. PlantProductsOnline reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.

Payment Methods And Processing

PlantProductsOnline currently accepts PayPal, Visa, MasterCard and American Express only.

Payment processing will not begin until we receive all the information we need.

Orders placed on a weekend or a Public holiday will not begin payment processing until the next business day.

Business days are Monday through Friday, excluding NSW Public holidays.

We process credit card and PayPal payments after you click the "Submit My Order" button.

For credit card and PayPal payments we will email you with your Order Confirmation. Your tax invoice is your proof of purchase.

Please Note:

  • Debit cards and cheque cards have daily spending limits that may substantially delay the processing of your order.
  • You may be required to provide further identification for additional security reference checks.

GST

All fees and charges identified in these terms and conditions and all prices for the products purchased on the PlantProductsOnline include GST, where applicable.

Prices

PlanProductsOnline

PlantProductsOnline reserves the right to change prices for Products displayed at PlantProductsOnline at any time before you place an Order. The price of products shown excludes shipping costs.

Shipping Costs

PlantProductsOnline product shipping costs are shown separately on the shopping cart but may be recalculated based on how many and what items you place in your shopping cart.

Supply Of Your Products

Subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Confirmation.

When your Order items have been dispatched, we will email you to confirm shipment of each item.

Delivery Of Your Products

Delivery time takes up to 14 working days from the date your payment is received.

Products are despatched within 2 - 4 working days froms receipt of payment.

Allow 5 - 7 working days for deliveries to major and metro areas across Australia.  For regional areas allow up to an additional 5 working days for delivery.

PlantProductsOnline makes every effort to deliver your Product according to the estimated delivery times provided. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays.

Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us.

Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your Products, our carrier (Australia Post) will leave a card so you can pick-up your Product from your local Post Office.

We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.

Title and risk of loss to all Products will pass to you on delivery.

Consumer Guarantees

Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees.

For more information about your rights as a consumer, see the Australian Consumer Law website at www.consumerlaw.gov.au.

If a Product has a minor defect, we will provide a repair or offer you a replacement or a refund. If a Product has a major defect, you are entitled to:

  • reject the goods and receive a refund
  • reject the goods and receive an identical replacement, or one of similar value if reasonably available
  • keep the goods and receive compensation for the drop in value caused by the problem.
  • If you think that a Product is defective you should contact PlantProductsOnline at 1800 90 80 84.
  • .A photo may be requested to assist with the assessment of your claim. Where a Product is defective and needs to be replaced or repaired return shipping will be arranged at the expense of PlantProductsOnline. If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property. When a refund is given, the returned Product becomes our property.

Returning a Product if You Change Your Mind

If you change your mind about a purchase or make an incorrect choice, we will provide you with a store credit within 14 days of delivery for unopened products.

 

When a Replacement Product is arranged

  • A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned Product.
  • The delivery time for the replacement Product will be the same as stated for the original Product.

Our Liability

To the extent permitted by law:

  • We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
  • Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.

Your Data - Use And Protection

By placing your Order, you agree that we may store, process and use data collected from your Order Form for the purposes of processing your Order. By placing your Order you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other PlantProductsOnline Products that may be of interest to you. If you do not agree to our using such data in order to provide you with information on other PlantProductsOnline Products, you may email us to remove yourself from our product updates.

Credit Card Fraud

 PlantProductsOnline will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

General

You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of PlantProductsOnline . Any unauthorised assignment shall be deemed null and void.

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.

Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.

PlantProductsOnline reserves the right to change the Terms and Conditions of sale at any time.

Force Majeure

To the extent permitted by law, PlantProductsOnline is not liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of PlantProductsOnline , and PlantProductsOnline shall be entitled to a reasonable extension of time for the performance of such obligations.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.